Frequently Asked Questions

Everything you need to know about properties, viewings, digital tenancy agreements, payments, and our mobile app.

Lodgepal is designed for property owners, tenants, and managers who want a seamless way to manage rentals and bookings.

Open the Profile tab, tap Edit, change your details and save. Profile and password can also be managed from the web dashboard.

Open a property, choose an available visit slot from the calendar and submit your request. The landlord will confirm or propose a new time.

Go to My Properties, tap Add, and complete the listing steps including photos, pricing, and availability.

Yes, from listing properties to managing bookings, payments, and communication — everything is handled through the mobile app.

On the login screen tap "Forgot password" and follow the email link to set a new one.

Payments are made directly to the landlord by card, PayPal, or by uploading proof of a manual transfer — there is no escrow.

Unverified landlords can create draft listings but must be verified before they can receive bookings and payments.

We use secure authentication and data encryption to ensure your information and transactions are protected.

New accounts are reviewed by our team before full access is granted. You will be notified once your account is verified.

Yes, you can browse listings while pending review, but booking, payments, and signing require a verified account.

Open the visit request and accept it, propose a new slot, or decline with a reason. The tenant is notified of your response.

Yes, Lodgepal supports managing various property types including short-term and long-term rentals.

Use the "Chat with support" button on the Help & Support screen, or reach us using the contact details listed there.

When the landlord uploads the contract, you will be prompted to review and sign it on-screen using the signature pad.

Suspended landlords have their properties hidden and moved to review. Existing confirmed bookings are not affected.

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